Privacy Policy

Introduction

Audiosa, a DBA of Autonimate ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call transcription and analytics platform ("Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Service.

Information We Collect

Account Information

When you create an account, we collect:

• Personal Information: First name, last name, email address, and password
• Company Information: Company name, address, phone number, website, industry, and company size
• Call Center Details: Number of agents, monthly call volume, current recording system, primary use case, and transcription languages

Call Recording Data

When you use our Service, you may upload call recordings directly or connect your cloud storage accounts (such as Google Drive) to sync recordings. We process these recordings to provide transcription and analytics services. This data may include:

• Audio recordings of phone calls
• Transcribed text from those recordings
• AI-generated analysis and insights
• Metadata such as call duration, timestamps, and agent information

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage Data: Pages visited, features used, and actions taken within the platform
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

Cookies

We use essential cookies to maintain your login session and ensure the proper functioning of our Service. We also use Google Analytics to understand how users interact with our platform and to improve our services.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our transcription and analytics services
• Process and complete transactions
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

Third-Party Service Providers

We share your information with the following third-party service providers who assist us in operating our Service:

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Data Retention

We retain your account information and call data for as long as your account is active or as needed to provide you with our services. Call recordings and transcriptions are stored indefinitely unless you request deletion.

You may request deletion of your data at any time by contacting us at privacy@audiosa.ai.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of data at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure cloud infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

Your Rights

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes, and the categories of third parties with whom we share it.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Note: We do not sell personal information.

Exercising Your Rights

To exercise your California privacy rights, please contact us at privacy@audiosa.ai. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

Categories of Personal Information

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, IP address)
• Commercial information (subscription and billing history)
• Internet or network activity (usage data, browsing history within our Service)
• Professional or employment-related information (company name, job-related details)
• Audio information (call recordings uploaded to our Service)

Your Responsibilities

As a user of our Service, you are responsible for:

• Ensuring you have proper consent to record calls in accordance with applicable laws (many jurisdictions require all-party consent)
• Notifying call participants that calls are being recorded
• Complying with all applicable privacy laws, including HIPAA if you handle protected health information
• Implementing appropriate measures to prevent sensitive information (credit card numbers, SSNs, health data) from being disclosed during recorded calls
• Managing access to your account and the data within it

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: